DCG believe that in order to provide significant value to our customers, it needs to constantly improve as an organisation. This success is contingent on its ability to service customers effectively and efficiently and requires robust processes and rigorous quality standards. Therefore quality certification is just not business driven, but driven by a passion to be the best.
DCG has further enhanced its ISO accreditations to now include:
ISO20000 - This is an international standard for Service Management and promotes an end to end process (including sales, finance, purchasing, and support) for delivery of a service to a customer. It includes the ITIL processes such as Incident, Change and Problem management.
ISO9001 - This is an international standard for quality management services. It applies to the processes that create and control the products and services an organisation supplies.
This is in addition to the ISO27001 which DCG already holds for information security. For example use of secure VPN’s, controlling access to the building, password protection, documentation.
“To be the best in the business, we have to continuously improve and benchmark ourselves. Certifications are therefore an external validation of quality standards. We will continue to use this as a major benchmark for continual improvements processes”, says Julia Fitzgerald, Sales and Marketing Director.
As one of our customers or suppliers you can have increased confidence in our quality and delivery commitments.
If you would like any further information on ISO or DCG’s accreditations please contact julia.fitzgerald@dcggroup.com.