Managed Infrastructure > Mohawk Infrastructure Services

Mohawk Infrastructure Services

A highly cost-effective way for you to outsource non-core activities.

Mohawk Infrastructure Services, under the DCG Service Centre can take over full responsibility for monitoring, identifying and resolving any irregularities in your backup and storage systems.  Mohawk Infrastructure Services add value to your existing vendor backup support through acting as a single point of contact for all fault calls logged, owning the management, resolution and closure of any issues.  Each customer has a named DCG engineer who is cross trained in all aspects of backup and recovery infrastructure.

Mohawk Infrastructure Services sit on top of the standard software and storage license and support contract that you have with your vendor. This is a value-add layer which is additional to, and in no way replaces or affects, your vendor contract.

Key Features

  • The DCG Service Centre acting as a single point of contact for all fault calls logged, owning the management, resolution and closure of any issues
  • Onsite assistance from DCG engineers and consultants for support-related issues, which is typically not charged for
  • True independent support with strong technical skill sets that can significantly help in resolving any “finger-pointing” issues which may arise
  • Named DCG engineers who understand the customer environment and any previous issues
  • DCG ability to escalate rapidly and effectively into Symantec when required
  • DCG engineers cross-trained in all aspects of backup and recovery infrastructure and not just software
  • 24 by 7 call logging with DCG
  • DCG assurance that you only pay for the licence support you require; licences pro rata to a single end date for ease of administration.
  • Trouble shooting any current software/hardware issues to resolution
  • Performance tuning and optimisation of existing backup/storage environment
  • Implementation, configuration and test of new backup/storage infrastructure
  • De-risking the upgrade to latest software and hardware versions
  • On-site health checks at customer request
  • Backup and Recovery strategy and best practice.

Key Benefits

  • Reduced total cost of ownership: The upfront costs of creating and maintaining an IT infrastructure that can handle all of your needs can be prohibitive, and severely cut into your cash flow. With Mohawk there are no upfront costs; you just pay a single, fixed rate.
  • Predictable expense management: DCG charges a single, predictable monthly fee, which can be budgeted for long in advance. By using Mohawk Infrastructure Services, you eliminate the inevitable costs of repairing an in-house infrastructure.
  • Increased speed of deployment: As DCG has a best in class IT infrastructure already in place, your requirements will be deployed much faster than by building an in-house system from scratch.
  • Increased visibility and control: Mohawk offers the Navajo Portal customer interface with, so you can always see how your infrastructure environment is functioning, and make changes as you need them.