Located at DCG’s NOC in the UK, our highly qualified and accredited IT support team and consultants operate a 24 x 7 x 365 Customer Support Desk. This service is proactive and based around powerful, logical ITIL methodologies and Support SLAs to ensure smooth, timely responses and resolutions. First contact with the DCG NOC guarantees qualified technical specialists manage your issues and problems. The country based NOC team are accredited to the highest industry standards speeding up the resolution. DCG’s support services will, when appropriate, add significant value to the basic support on offer from manufacturers.
- Hardware support and services
- Software support and services
- Problem classification
- Problem resolution
- Project management
- Support services including Incident, Change and Problem Management