Kuwait Investment Office

www.kia.gov.kw

As a financial institution, the Kuwait Investment Office has specific requirements connected with security, business continuity, regulatory issues and service levels. 

By entrusting the management of its data to DCG Group, the Kuwait Investment Office (KIO) is able to meet its required financial and audit regulations with assured performance and quality. 

As an investment organisation, there are stringent security standards KIO have to adhere to, as part of their business requirement and due to the nature of their organisation, data has to reside on their premises.  Faced with a high level of effort and time in support staff and expertise to maintain new versions of the existing data backup and archiving solution, KIO began to look at alternatives.

The Result

This important financial institution in the City of London now has a data backup and archiving solution which has been matched exactly to corporate requirements for security, business continuity, assured performance and quality.

“The main driver for us in switching to Managed Services was that we did not want to have to maintain specialist expertise in-house. The service we have from DCG guarantees our backup and, ultimately, DCG has the flexibility of installation to meet our requirements from a services point of view. We have been impressed by what DCG can provide for our business in terms of Managed Services,” concludes Tim Raworth, IT Service Manager.

The Approach

The DCG Managed Service solution for backup and recovery was implemented with a stringent Service Level Agreement.  DCG could adapt their Managed Services to fit KIO requirements, in a way that other providers could not.  The requirement for backup to be handled on KIO premises, together with the requirement for accessing long-term archive material, could both be met by DCG.

DCG Managed Services work from a base set of products with each implementation designed to fit the customer infrastructure and processes.  DCG have the engineering skill to adapt flexibly to each customer’s requirements.

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